IT Support Specialist

Responsibilities

• Provide in-person and remote support for hardware, software, and mobile devices across macOS, Windows, and iOS platforms.
• Manage IT asset inventory and lifecycle processes, including provisioning, shipping, and vendor coordination.
• Administer user access and identity management via Google Workspace, Microsoft 365, Active Directory, and Okta.
• Troubleshoot network connectivity issues including Wi-Fi, VPN, and wired networking.
• Manage endpoint administration, device configuration, and software deployment using MDM platforms.
• Maintain collaborative workspaces and conference room technology, including Zoom Rooms and AV equipment.
• Document and manage support requests through the ticketing system to ensure timely resolution.

Requirements

• 3+ years of experience in IT support, desktop support, or systems administration.
• Extensive experience supporting macOS environments and Apple hardware.
• Strong troubleshooting skills across hardware, software, networking, and mobile devices.
• Proficiency administering Google Workspace, Microsoft 365, and Okta.
• Experience with MDM platforms such as Jamf or Intune.
• Experience supporting AV technologies like Zoom Rooms and conference room systems.
• Strong communication skills and a customer-first mindset.

Preferred Qualifications

• Apple Certified Macintosh Technician (ACMT) certification.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft.
• Experience administering Jamf Pro policies and macOS lifecycle management.
• Familiarity with Kandji or other Apple device management platforms.
• Experience with ticketing and asset management platforms like Zendesk.

Benefits

• Work/life autonomy via flexible work hours and flexible paid time off.
• Comprehensive compensation package including 401(k) contributions.
• Financial health resources and mental well-being tools.
• Parental benefits, including family-building care and generous leave.
• Path to parenthood programs supporting fertility, adoption, and surrogacy.

About the Company

Flatiron Health is reimagining the infrastructure of cancer care. We are building a modern, connected oncology ecosystem to improve and extend lives by learning from the experience of every person with cancer.