Posted 13 hours ago
IT Support Specialist
D-ploy
Perks & benefits
Visa
Requirements
IT training or equivalent, 2-3 years IT support experience, Fluent German and English
Skills
IT supportITILService Desk
About the role
About the Company
D-ploy is an IT and engineering solutions company with global assignments, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We optimize IT productivity for our clients through innovative services and strong partnerships within the IT community.
Responsibilities
- Provide first- and second-level support for internal users
- Analyze, prioritize, and resolve IT disruptions and service requests
- Manage tickets within an ITIL-oriented process
- Set up, configure, and maintain hardware and software workstations
- Install and administer end devices, clients, and mobile devices
- Perform software rollouts, updates, and patches
- Create reports, documentation, and knowledge base entries
Requirements
- Completed IT training or comparable qualification
- 2–3 years of experience in IT support or service desk
- Fluent German and English skills
Preferred Qualifications
- Experience in international, multicultural teams
- Ability to provide a criminal record certificate (not older than three months)
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D-ploy · Wehr