IT Support Specialist

Responsibilities

• First- and second-level support for internal users
• Analysis, prioritization, and sustainable resolution of IT incidents and service requests
• Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
• Setup, configuration, and maintenance of workstations (hardware and software)
• Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
• Installation, configuration, and maintenance of standard software and specialized applications
• Execution of software rollouts, updates, and patches
• Collaboration with product management, development, and other departments
• Creation of reports, documentation, and knowledge base articles

Requirements

• Completed IT training or a comparable qualification
• 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
• Strong knowledge in analyzing and resolving user and system issues
• Structured, solution-oriented, and independent working style
• Good technical and organizational understanding
• Service-oriented, friendly, and professional demeanor
• Clear and effective communication skills
• Ability to handle multiple tasks simultaneously
• Team player with experience in international, multicultural teams
• Fluent English, both written and spoken
• Must provide a criminal record certificate

Benefits

• Wide range of activities, tasks, and projects
• Vouchers (birthday, wedding, and newborn gifts)
• Fishing for Friends employee referral program
• Opportunities for professional development and career advancement
• Friendly and international work environment
• Company-sponsored events

About the Company

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.