IT Support Specialist

Responsibilities

• Provide front-line support via in-person, email, phone, Zoom, and Slack
• Manage laptop setups, onboarding, and user training
• Perform user account administration and audits
• Manage ticket queues and resolve hardware/software issues
• Troubleshoot printers, monitors, and peripherals
• Specify computer hardware and software for procurement
• Deploy security and management software

Requirements

• Proficiency with Windows and Mac desktop environments
• Experience with mobile device hardware and Microsoft Office
• Strong customer service and interpersonal skills
• Ability to travel to client sites in San Francisco and San Mateo Counties
• Comfort working under the guidance of senior technical staff

Preferred Qualifications

• Bachelor's Degree from a 4-year college

Benefits

• Flexible schedule
• Health benefits
• 401k
• Relaxed small business environment