IT Support Specialist

Responsibilities

• Deploy and manage identity, access, and device management for macOS, Windows, and Linux environments
• Build and maintain standard OS images for Windows, macOS, and Ubuntu Linux workstations
• Own and administer the Jira Service Management Help Desk, including SLA schemes and request routing
• Serve as Tier 1/2 support for hardware, OS, and software issues across engineering, manufacturing, and corporate staff
• Manage the full device lifecycle from procurement and imaging to decommissioning and secure wipes
• Administer Google Workspace, including user lifecycle, group management, and organizational units
• Implement MFA enforcement and baseline security policies in coordination with the Security Engineer
• Maintain a comprehensive hardware asset inventory and track software license utilization

Requirements

• 3–5 years of IT support experience in a multi-OS environment
• Hands-on experience with JumpCloud, Jamf, Intune, or Kandji (JumpCloud preferred)
• Administration-level proficiency in macOS, Windows 10/11, and Ubuntu/Debian Linux
• Experience with Google Workspace administration
• Proficiency with Jira Service Management to own and configure IT helpdesk projects
• Excellent written documentation habits

Preferred Qualifications

• Experience supporting engineering and developer workflows (VS Code, Docker, dev toolchains on Linux)
• Windows and Linux device imaging experience in a manufacturing or lab environment
• Scripting ability in Bash, PowerShell, or Python for automation
• Familiarity with SOC 2 evidence collection for endpoint controls

Benefits

• Comprehensive medical, dental, and vision plans
• 401K plan
• Maternity and paternity leave
• Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
• Free snacks, drinks, and espresso at the Seattle office
• Equity opportunities

About the Company

BRINC is redefining public safety with an innovative ecosystem of life-saving tools. From drones and ruggedized throw phones to 911 response networks, our technology provides real-time visual data to help first responders de-escalate situations and save lives. We are a mission-driven company supported by leading investors and utilized by over 600 public safety agencies across America.