IT Support Specialist

Responsibilities

• Perform desktop and application support across the hotel portfolio
• Assist in the identification, diagnosis, and resolution of hardware and software issues
• Onboard new users via Active Directory, Office365, and user-specific applications
• Provide end-user troubleshooting and delegate support to staff or vendors
• Maintain equipment and software inventories and standard operating procedures
• Support system outages and maintain contingency operations
• Participate in an occasional after-hours on-call rotation

Requirements

• CompTIA A+ or other industry certification
• 1+ years of hotel operations or applicable technical experience preferred
• Proficient knowledge of Microsoft Windows, Exchange, and Active Directory
• Knowledge of Wi-Fi and internet networking environments
• Familiarity with hospitality applications like Infor HMS, Alice, Delphi, or Sonifi preferred
• Ability to lift up to 50 lbs and stand for extended periods

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Time Off and Paid Leave Programs
• Employee and Dependent Ski Passes
• Flexible Spending Account Programs

About the Company

Aspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upscale hotels, private clubs, and branded residential properties under The Nell and Limelight brands.