IT Support Specialist

Responsibilities

• Provide first- and second-level technical support for hardware, software, and networking issues via email, phone, and ticketing systems
• Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points
• Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment
• Manage Active Directory objects, including user accounts, groups, and organizational units
• Administer Windows and Linux-based systems, ensuring optimal performance through regular updates and patches
• Install, update, and configure software applications on both Windows and Linux platforms
• Maintain business continuity by responding to incidents within SLA guidelines and documenting solutions in a knowledge base
• Coordinate with ISP suppliers to resolve internet connectivity issues

Requirements

• Minimum of 3 years of experience in IT support, focusing on networking, Windows systems, and Linux administration
• Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VPN, routers, and switches
• Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting
• Hands-on experience with Linux systems (Ubuntu, CentOS, Red Hat), including user management and shell scripting
• Familiarity with virtualization technologies such as VMware or Hyper-V
• Excellent verbal and written communication skills with a customer-centric approach
• Ability to work shifts, including nights, weekends, and legal holidays

About the Company

ARRISE is a leading supplier of player-favorite content to the iGaming industry. As a software development and services company, we deliver end-to-end digital solutions. Headquartered in Gibraltar with a global presence, we are a powerhouse of over 4,000 talented individuals driven to deliver excellence.