IT Support Specialist - APAC

Responsibilities

• Provide Level 2 point-of-sale (POS) support for stores across the APAC region to ensure timely issue resolution.
• Coordinate with global service providers to deliver consistent technical support for store and office associates.
• Partner with internal IT teams to test, validate, and deploy technology initiatives and operational improvements.
• Create and maintain internal knowledge base documentation, support procedures, and technical reference materials.
• Provide endpoint support for APAC office associates by troubleshooting hardware, software, and system-related issues.
• Prepare and configure laptops for new associates in line with corporate standards and onboarding requirements.
• Execute hardware, software, and system upgrades in alignment with lifecycle and support standards.
• Provide IT support for APAC factories and distribution centers to minimize business disruption.

Requirements

• 3-5 years of IT helpdesk or support experience.
• Familiarity with POS systems and hands-on experience providing general support for these platforms.
• Solid understanding of network systems and server administration.
• Proficiency with Microsoft Office and Co-pilot applications.
• Strong English language skills, including reading, writing, and speaking.

Preferred Qualifications

• Experience within the retail industry.
• Knowledge of point-of-sale support processes and store technology operations.
• Familiarity with laptop provisioning, endpoint lifecycle management, and user onboarding support.
• Ability to work effectively with global vendors and cross-functional IT teams.
• Strong organization and documentation skills in a fast-paced, multi-site environment.

About the Company

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, across North America, Europe, Asia, and the Middle East.