IT Support Manager

Responsibilities

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as the primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance
• Oversee proactive maintenance, troubleshooting, and problem management activities
• Collaborate with infrastructure engineers, vendors, and colocation partners
• Maintain and improve support processes, documentation, and team training materials
• Manage IT asset lifecycle activities including RMAs

Requirements

• 3+ years of experience managing technical support teams in a data center or critical infrastructure environment
• Hands-on background in diagnosing server hardware, GPU-based systems, and fiber networks
• Solid understanding of data center operations and enterprise networking principles
• Practical experience with ITIL or ITSM processes
• Basic proficiency with Linux/Unix operating systems and command-line tools
• Proven ability to manage operational KPIs and escalations
• High proficiency in spoken and written English

Preferred Qualifications

• Relevant certifications and trainings

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

About the Company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment. Listed on Nasdaq, Nebius owns the hard problems across compute, storage, networking and applied AI.