IT Support/Field Technician

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, and business applications
• Troubleshoot hardware, software, network connectivity, and performance issues
• Support Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive
• Manage user accounts, permissions, and group policies in Active Directory and Azure AD
• Support onboarding and offboarding processes, including device setup and access provisioning
• Deliver onsite support by traveling to client locations within 25 miles of the office
• Document troubleshooting steps and resolutions in the ticketing system and internal knowledge base
• Participate in an on-call rotation for after-hours and weekend coverage

Requirements

• 2–5 years of IT support or help desk experience
• Working knowledge of Windows and basic macOS support
• Proficiency with Microsoft 365 and common business tools
• Familiarity with networking basics (DNS, DHCP, TCP/IP, VPN, Wi-Fi)
• Experience with ticketing systems, endpoint tools, and remote support tools
• Strong communication skills and a commitment to excellent customer service

Preferred Qualifications

• Experience with Active Directory and Azure AD administration

Benefits

• Health and dental coverage
• Generous vacation time that increases with tenure
• Ongoing training and certification support
• Team lunches and seasonal events

About the Company

IT TechPros supports businesses by ensuring their systems remain secure, stable, and uninterrupted. We are a growing MSP focused on high-quality, hands-on IT work where ownership and follow-through are essential.