IT Support

About the Company

Backed by Ant International, EPOS is a leading Point-of-Sale (POS) digital solutions provider. We serve as the central hub of Antom's global merchant payment services, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide.

Responsibilities

• Provide 1st and 2nd level IT support via telephone, ticket systems, email, and instant messaging
• Support VIP/VVIP desktop requirements and event technical support
• Manage video conferencing setup, troubleshooting, and break-fix services
• Troubleshoot desktop technology and applications such as Microsoft Office
• Maintain proper documentation, notification, tracking, and follow-up for all incidents
• Support regional projects including hardware/software upgrades and company-wide initiatives
• Assist in global Merge & Acquisition integration projects through cross-functional collaboration

Requirements

• 5+ years of work experience in large enterprise companies
• University degree in Computer Science or equivalent IT experience
• Strong knowledge of User & VIP Support and ITIL methodology
• Proven project management ability
• Excellent English and Mandarin (speaking and writing)
• Ability to work occasional overtime for emergencies, projects, or VP support