IT Support Engineer (Tier 2)

About the Company

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting
• Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
• Assist with IT projects, including on-site hardware installations and cloud deployments
• Participate in occasional after-hours/on-call support

Requirements

• 2+ years of IT/help desk experience in a professional environment
• Level 2 desktop support and troubleshooting experience for Windows and macOS
• Advanced Microsoft 365 administration experience
• Hands-on networking configuration experience (DNS, DHCP, VLANs, VPN, firewalls)
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs)
• Experience using at least one ITSM/ticketing tool
• Ability to travel to client sites approximately 15% of the time
• Availability for after-hours/on-call support on a rotating schedule

Preferred Qualifications

• Bachelor’s degree in Computer Science or an IT-related field
• Experience using Windows Autopilot
• Experience configuring email authentication records (SPF, DKIM, DMARC)
• Experience with Microsoft Entra ID advanced features
• PowerShell scripting experience
• Relevant certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101

Benefits

• Competitive salary
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym for employee wellness
• Ongoing training and professional development