IT Support Engineer (Tier 1)

Responsibilities

• Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
• Manage and prioritize ticket queue effectively
• Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
• Troubleshoot desktop, hardware, and basic networking problems
• Maintain precise and up-to-date ticket documentation
• Assist with user onboarding, device setup, and minor projects
• Communicate clearly and professionally with clients
• Participate in occasional after-hours or on-call support
• Proactively identify and address potential issues before they escalate

Requirements

• Minimum of 1 year of practical IT support experience
• Hands-on experience with Microsoft 365 (user management, Entra ID, Intune, Exchange, Teams, OneDrive)
• Strong desktop support knowledge (Windows OS, hardware, printers, software installations)
• Basic networking knowledge (DNS, DHCP, IP addressing, Wi-Fi)
• Excellent communication skills
• Ability to manage and prioritize multiple support tickets
• Eligibility to work in the United States
• Availability for a rotating on-call schedule

Preferred Qualifications

• Experience in a Managed Service Provider (MSP) environment
• macOS support experience
• Experience with IT projects (hardware installations, network setups, migrations)
• A+, Net+, or Azure/Microsoft 365 Fundamentals certification

Benefits

• Competitive salary
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid time off and company holidays
• On-site gym
• Ongoing training and professional development

About the Company

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide.