IT Support Engineer

Responsibilities

• Own the end-to-end technology experience for the San Francisco office, executive team, and warehouse operations
• Ensure devices, networks, conference rooms, and operational systems are reliable, secure, and scalable
• Provide white-glove device and AV support to the leadership team
• Build asset management, onboarding, and network infrastructure playbooks
• Manage warehouse IT stack including scanners, terminals, and printers
• Partner with Security and Platform teams on MDM configuration and SaaS access controls

Requirements

• Strong macOS fluency and working knowledge of iOS
• Experience managing device fleets end-to-end (MDM enrollment, imaging, asset tracking)
• Proficiency in networking fundamentals (APs, connectivity troubleshooting, basic VLAN and WiFi)
• Admin-level experience with Okta, Google Workspace, and Slack
• Ability to automate repetitive tasks via scripting or MDM workflows
• Experience providing proactive support to senior leadership
• Ability to work a hybrid schedule in San Francisco (min. 3 days in office + warehouse visits)

About the Company

Owner is an AI-native system that helps local business owners, starting with restaurants, succeed by automating their website, online ordering, CRM, and POS systems.