IT Support Engineer

Responsibilities

• Provide onsite and remote IT support for Windows, macOS, VPN, email, Zoom, and collaboration tools
• Facilitate employee onboarding and offboarding, including hardware setup and access provisioning
• Manage incidents and service requests via ServiceNow while adhering to SLAs
• Oversee IT inventory and asset lifecycle management
• Maintain and troubleshoot video conference room systems and infrastructure
• Contribute to knowledge base documentation and process improvement initiatives
• Support business-critical activities, leadership visits, and company events

Requirements

• 1-2+ years in an IT Service Desk environment
• 2+ years supporting Mac and Windows devices
• 2+ years experience in a SaaS-based environment managing user access
• 1+ years supporting video conferencing systems
• Proficiency with Jamf and Intune
• Ability to handle high-priority escalations and high-pressure situations
• Willingness to travel up to 20% for operational support

Preferred Qualifications

• Experience with Okta, Google Suite, or Workspace One
• Proficiency with ServiceNow, Atlassian Suite, Slack, or Salesforce
• ITIL mindset and certification

About the Company

Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era of identity and technology.