IT Support Engineer

Responsibilities

• Provide onsite and remote technical support for hardware and software issues via ticketing systems, walkups, or remote tools
• Install, configure, and maintain laptops and other IT equipment, including managing upgrades and vendor repairs
• Manage user accounts, email addresses, and access permissions to ensure proper authentication and control
• Assist with hardware procurement, inventory management, and asset tracking
• Troubleshoot network connectivity, including VPN and Wi-Fi configurations
• Support local A/V operations and video conferencing setups for meetings and company all-hands events
• Manage onboarding logistics and IT training for new hires, as well as offboarding equipment retrieval
• Provide high-touch "white glove" support to C-level executives
• Participate in an on-call rotation for after-hours and weekend monitoring/alerting

Requirements

• 4+ years of experience in a customer-facing IT Support function
• 4+ years of experience administering SaaS tools such as Okta, Google Workspace, Slack, Atlassian, and Zoom
• Strong proficiency with macOS, Windows, iOS, and Android operating systems and devices
• Hands-on experience with Jamf for Apple devices and Azure/Intune for Windows devices
• Proven experience troubleshooting A/V and video conferencing equipment
• Ability to lift and carry items weighing between 10 and 50 pounds
• Ability to work onsite in the New York City office five days a week

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related computer science field

About the Company

Navan is the global AI-powered business travel and expense management platform that makes travel easy for frequent travelers. Powering travel programs at more than 10,000 companies, Navan simplifies travel, payments, and expense management with intuitive tools for booking, automated payments, and seamless reporting.