IT Support Engineer

Responsibilities

• Provide Tier 1 and Tier 2 support to employees
• Maintain office hardware landscape including device and license management
• Deploy new hardware, software, and accounts
• Implement automation and new workflows to transform the IT Support department
• Contribute to system and process documentation
• Act as the primary contact for audio/video systems and event livestreams

Requirements

• Bachelor's degree in Information Technology, Computer Science, or relevant experience
• 3-5 years of experience in a technical support or helpdesk role
• Experience with Google Workspace Administration, JIRA, Confluence, Slack, Azure Active Directory, InTune, Jamf, and AWS
• Thorough knowledge of MacOS, Windows, and Linux maintenance
• Service-oriented mindset

Benefits

• Competitive hourly rate
• 401K company match with immediate vesting
• Team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with $0 monthly options
• Up to 85% discount on HelloFresh meal plan subscriptions
• Access to Employee Resource Groups

About the Company

HelloFresh is a fast-paced, mission-driven company disrupting the traditional food supply chain.