IT Support Engineer

About the Company

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We focus on creating value where IT matters.

Responsibilities

• First- and second-level support for internal users
• Analysis, prioritization, and sustainable resolution of IT incidents and service requests
• Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
• Setup, configuration, and maintenance of workstations (hardware and software)
• Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
• Installation, configuration, and maintenance of standard software and specialized applications
• Execution of software rollouts, updates, and patches
• Collaboration with product management, development, and other departments
• Creation of reports, documentation, and knowledge base articles

Requirements

• Completed IT training or a comparable qualification
• 2–3 years of professional experience in IT support or service desk
• Strong knowledge in analyzing and resolving user and system issues
• Structured, solution-oriented, and independent working style
• Service-oriented, friendly, and professional demeanor
• Fluent English, both written and spoken
• Ability to provide a criminal record certificate

Benefits

• Wide range of activities, tasks, and projects
• Vouchers (birthday, wedding, and newborn gifts)
• Fishing for Friends employee referral program
• Opportunities for professional development and career advancement
• Friendly and international work environment
• Company-sponsored events