IT Support Engineer

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices
• Administer Microsoft 365 environments including Exchange Online, SharePoint, and Teams
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, and VPNs
• Manage endpoints using Intune and Windows Autopilot
• Administer Azure AD, VMs, and networking resources
• Configure email security records including SPF, DKIM, and DMARC
• Utilize ITSM/ticketing tools to manage support tickets and documentation
• Assist with IT projects including hardware installations and cloud deployments
• Participate in occasional after-hours/on-call support

Requirements

• 2+ years of IT/help desk experience in a professional environment
• Level 2 desktop support experience for Windows and macOS
• Advanced Microsoft 365 administration experience
• Hands-on networking configuration experience with SonicWall, Meraki, or UniFi
• Experience administering Azure AD, Active Directory, and Group Policy
• Experience participating in IT projects and hardware installations
• Experience using at least one ITSM/ticketing tool
• Ability to travel to client sites approximately 15% of the time
• Availability for rotating after-hours/on-call support

Preferred Qualifications

• Bachelor’s degree in Computer Science or IT-related field
• Experience with Windows Autopilot
• Experience configuring email authentication records
• Experience with Microsoft Entra ID advanced features
• PowerShell scripting experience
• Relevant certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101

Benefits

• Competitive salary
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On-site gym
• Ongoing training and professional development

About the Company

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients.