IT Support Engineer

Responsibilities

• Provide first and second-level technical support for end users
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment
• Support Microsoft Windows operating systems and business applications
• Manage user accounts, permissions, email accounts, and access rights
• Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP
• Monitor and maintain IT infrastructure, servers, and network devices
• Respond to service requests and incidents through the ticketing system within defined SLAs
• Support virtualization environments such as VMware and Hyper-V
• Assist with backup, recovery, and disaster recovery procedures
• Maintain accurate records of incidents, solutions, and asset inventory

Requirements

• Minimum 3 years of experience in IT Support, Technical Support, or Infrastructure Support roles
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Excellent knowledge of computer systems, mobile devices, and tech products
• Familiarity with remote desktop applications and help desk software
• Strong problem-solving, communication, and organizational skills
• Customer-oriented attitude with the ability to explain technical issues clearly

Preferred Qualifications

• Proven experience as a System Administrator
• Strong knowledge of Microsoft 365 administration and Azure Active Directory
• Experience with Windows Server (2016/2019/2022)
• Familiarity with PowerShell scripting for automation and administration
• Understanding of security best practices and compliance frameworks

About the Company

BlackStone eIT provides dedicated technical expertise and IT solutions to help clients optimize their technology performance and maintain efficient operations.