IT Support Engineer

About the Company

Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution.

Responsibilities

• Act as the primary point of contact for all internal IT requests, providing rapid resolution for hardware, software, and connectivity issues.
• Own the end-to-end employee lifecycle for IT, from hardware provisioning to offboarding.
• Maintain the health of core corporate systems including Video Conferencing, Printing, and Directory Services.
• Manage and maintain the SaaS and IaaS ecosystem including Google Workspace, AWS, and Azure.
• Coordinate with 3rd party vendors to ensure consistent service standards across international locations.
• Support infrastructure projects including network deployments and server maintenance.
• Implement workflow automation to streamline support tasks.

Requirements

• Bachelor's Degree in IT or a combination of Advanced Diploma and Industry Certifications.
• At least 5 years of experience in an Internal IT environment.
• Demonstrable experience with Linux and Networking Equipment.
• Experience implementing new IT solutions to corporate or industrial environments.
• Experience managing stakeholders through changes to work systems.
• Experience working in IaaS platforms like AWS, Azure, or Google Workspace.
• Knowledge of Linux and Windows OS system management (hardening, patching, logging).
• Understanding of Network foundations, IDP, MFA, SSO, and Group Policy Management.

Preferred Qualifications

• Experience working with remote 3rd party organizations providing support.
• Technical skillsets in Python, AI, or SQL.
• Experience working in On-Premise Data Centre environments.
• Experience deploying Networking equipment to specific configurations.
• Certifications in Linux, Windows Server, Azure, AWS, or GWS.
• Scripting and coding skills for system management.