Posted 10 hours ago
IT Support Coordinator
icorpCoordinador de soporte de TI en sitio
Perks & benefits
CommissionHealth InsurancePaid Leave
Requirements
Degree in IT or related field, 3 years team coordination experience, ITIL knowledge, Service Now, Manage Engine, Excel, Conversational English, Driver's license
Skills
ITILITSMProject Management
About the role
Responsibilities
- Supervise the work team and service delivery
- Act as the primary point of contact between the company and the client
- Serve as a liaison between the company, collaborators, and other support areas
- Identify contractual agreements
- Generate service reports and analyze information
- Review indicators and perform key KPI presentations
- Manage projects
Requirements
- Degree in Information Technology, Computer Science, Systems, or related field
- 3 years of experience coordinating work teams
- Knowledge of ITIL, Service Now, Manage Engine, and Excel
- Proficiency in ITSM tools and Project Management methodologies
- Experience with administrative processes (overtime, vacations, etc.)
- Experience with AI Prompting (Gemini/Copilot)
- Conversational English
- Valid driver's license
- Availability to travel and flexible schedule
Benefits
- Base salary
- Quarterly bonus
- Statutory benefits (Prestaciones de Ley)
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icorp · Santiago de Querétaro
