IT Support Associate

Responsibilities

• Provide first-level technical support for Windows, MacOS, Manufacturing, and Point of Sales systems via phone, email, and in-person
• Record, track, and escalate technical incidents using the corporate ticketing system
• Manage user lifecycles, including onboarding, offboarding, and account modifications
• Configure and support workstations, mobile devices, tablets, and Audio/Visual conferencing technologies
• Perform hardware setup and imaging for laptops, desktops, and peripheral devices like printers and IP phones
• Execute security updates, software deployments, and operating system troubleshooting
• Document technical procedures and maintain up-to-date technical documentation
• Coordinate with IT Operations teams on complex issues involving infrastructure, cybersecurity, and network availability

Requirements

• Post-secondary education in Information Technology or an equivalent field
• Proficiency in troubleshooting Windows, MacOS, iOS, and Android operating systems
• Experience managing user accounts within Active Directory and Office 365
• Hands-on experience with Mobile Device Management (MDM) tools such as Intune or JAMF Pro
• Solid understanding of basic networking concepts and hardware troubleshooting
• Experience supporting MFA/SSO, 2FA, and proxy services

Preferred Qualifications

• Microsoft certifications such as A+, Network+, or M365
• Experience with desktop imaging tools like WDS, WDT, or Dell Deployment Toolkit
• Knowledge of compliance and governance frameworks, specifically SOX
• Experience working in an enterprise multi-site environment with virtual desktops or thin clients

Benefits

• Competitive Total Rewards Program
• Opportunities for career growth through internal and external programs
• Goose Rewards & ICON Rewards peer recognition programs
• CG Gives: Donation matching and paid volunteer time
• Access to physical and mental health tools and resources

About the Company

Canada Goose is an iconic lifestyle brand dedicated to inspiring and enabling people to thrive in the world outside. Driven by a purpose to keep the planet cold and the people on it warm, we build a community that values authenticity, bravery, and the restorative power of nature.