IT Support Apprentice

About the Company

Imperial College London is a world top ten University with an international reputation for excellence in teaching and research. Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines.

Responsibilities

• Provide 1st Line Service Desk support via phone, email, and live chat
• Deliver face-to-face IT support at TechBar campus locations
• Perform field engineering and deskside technical support across college buildings
• Resolve incidents and fulfill service requests for staff and students
• Manage requests through the service management system

Requirements

• Passion for IT and a strong desire to learn
• Hands-on problem-solving interest (e.g., troubleshooting PCs or devices)
• Customer-focused with professional communication skills
• Analytical and solution-oriented mindset
• Reliable, organized, and able to work in a fast-paced environment
• Collaborative team player

Benefits

• Competitive annual salary of £29,586
• Funded training leading to a Digital Support Technician Level 3 qualification
• 25 days annual leave plus 8 University closure days and 8 Bank Holidays
• Access to world-class facilities and inclusive staff networks
• Wellbeing support and gym membership options
• Cycle-to-work and Electric Vehicle schemes