IT Support and Helpdesk L2 Admin

Responsibilities

• Provide Level 2 support for hardware, software, and network issues
• Troubleshoot and resolve complex technical problems escalated from Level 1 support
• Assist with the installation, configuration, and maintenance of IT equipment and software
• Perform sysadmin activities such as scheduling overnight backups and maintaining system updates
• Manage user accounts, permissions, and access controls
• Ensure the security and integrity of IT systems through regular monitoring and updates
• Document and track incidents and resolutions in the ticketing system
• Provide updates and maintain knowledge bases for common issues and solutions
• Collaborate with Level 3 support and other IT teams to resolve complex issues
• Deliver excellent customer service by promptly addressing and resolving support requests
• Provide training and guidance to end-users on IT systems and best practices
• Suggest and implement improvements in IT support processes and procedures

Requirements

• 3.5 years of experience in IT support or a similar role
• Strong knowledge of IT systems, hardware, and software
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team

About the Company

SA Tech is a leading IT consulting and services company, specializing in delivering cutting-edge technology solutions to global clients with a focus on IT infrastructure and operational excellence.