IT Support Analyst

Responsibilities

• Provide Level 1 and 2 IT support for all Brazilian users and act as the primary point of contact in the São Paulo office
• Manage user licenses, access rights, and hardware provisioning for onboarding and offboarding processes
• Perform advanced network diagnostics and resolve connectivity issues permanently
• Maintain office IT infrastructure, including meeting rooms, Wi-Fi, printers, and general equipment
• Manage hardware inventory for laptops, accessories, and spare parts
• Create and update technical documentation, support procedures, and Proof of Concept (POC) results
• Conduct root cause analysis for frequent incidents to implement long-term patches or workarounds
• Contribute to the IT roadmap by assisting with office expansions, software migrations, and tool integrations

Requirements

• At least 2 years of experience in an IT support role
• Full English proficiency (B2/C1 level)
• Proven autonomy in handling technical support tickets and troubleshooting
• Strong organizational skills for accurate asset and inventory management
• Ability to perform network diagnostics and hardware maintenance
• A proactive, problem-solving mindset with a desire to learn new technologies

About the Company

Swile is an innovative company with offices in Brazil and France, dedicated to improving the employee experience through smart technology and seamless digital solutions.