IT Support Analyst

Responsibilities

• Provide dedicated technical and business process support for Technology Organization systems at Southern Power plants.
• Ensure the resiliency, effectiveness, and security of plant IT infrastructures through design, implementation, and maintenance.
• Contribute actively to Southern Power plant and Remote Operations Center (ROC) integration projects.
• Participate in a 7x24x365 on-call rotation and perform after-hours work as required.
• Support remote site data networks, telecommunications, firewalls, routers, and switches.

Requirements

• Associate degree in Computer Science or a related technical field with 3 years of relevant experience, OR 8 years of relevant work experience.
• Proficiency in Data Networking and Telecommunications (AVPN, LTE, BGP, IP stack, etc.).
• Ability to travel up to 50% and work in both office and industrial plant settings.
• Ability to participate in an on-call rotation.
• Strong communication skills with the ability to translate technical concepts for customers.
• Physical ability to occasionally lift up to 50 pounds and climb ladders to install equipment.

Preferred Qualifications

• Knowledge of plant Operational Technology (OT) systems and their interaction with IT systems.
• Experience with electric plant operations and technologies (Emergency Notification, Physical Security, Maximo, etc.).
• Enhanced knowledge of Cybersecurity.
• Experience with physical security systems such as CCure or Avigilon.
• Proficiency in Microsoft Office 365 environment (Outlook, Word, Excel, SharePoint, PowerPoint, and Visio).

About the Company

Southern Company is a leading energy provider serving 9 million customers across the Southeast and beyond. We are committed to providing clean, safe, reliable, and affordable energy through an industry-leading commitment to innovation, resilience, and sustainability.