IT Support Analyst

Responsibilities

• Provide tier 1 and tier 2 technical support for hardware, software, and peripherals
• Troubleshoot and support Apple hardware and software environments
• Manage new hire equipment setup, including laptops, monitors, and accessories
• Support end-users with productivity tools and the adoption of AI-enabled applications
• Assist with user account management and IT infrastructure maintenance
• Handle equipment logistics, including inventory tracking, boxing, and shipping
• Maintain clear technical documentation and follow IT operating procedures
• Participate in on-call rotations to provide necessary support

Requirements

• 2+ years of experience in desktop or IT support roles within an enterprise environment
• 1+ years of experience troubleshooting Apple hardware and software
• 1+ years of experience using ticket-based support systems
• Ability to explain technical and AI-driven features to non-technical users
• Ability to regularly lift and handle IT equipment up to 50 pounds

Preferred Qualifications

• Familiarity with Mobile Device Management (MDM) solutions
• Experience supporting SaaS applications that incorporate AI or automation
• Hands-on experience with remote desktop tools and cloud application troubleshooting
• Proficiency in supporting multiple operating systems (macOS, Windows, mobile)
• Strong organizational and communication skills

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Unlimited paid time off (subject to policy) and 8 company holidays
• Parental leave and various wellness discounts
• Learning and development benefits

About the Company

ID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Serving over 152 million users across federal, state, and healthcare organizations, ID.me provides seamless, secure identity verification to build authentic relationships between brands and communities.