IT Support

About the Company

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company in person or over the phone
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Training junior staff

Requirements

• Bachelor's degree in computer science, information technology, or similar
• 1-2 years of experience as an IT support specialist
• In-depth knowledge of computer hardware, software, and networks
• Proficiency in IT helpdesk software such as Freshservice and SysAid
• Experience in documenting processes and monitoring performance metrics
• Advanced knowledge of database maintenance and system security
• Exceptional interpersonal and communication skills