IT Specialist

Responsibilities

• Provide specialized first-level technical support to students, faculty, and staff via remote or on-site assistance.
• Troubleshoot hardware and software issues related to computers, printing, videoconferencing, and networks.
• Support collaboration platforms such as Microsoft Teams and Zoom to ensure seamless digital services.
• Evaluate reported technical failures in person to determine if immediate resolution is possible or if escalation to higher levels is required.
• Manage the inventory of peripheral and audiovisual equipment, including laptops and adapters, ensuring accurate tracking of entries and exits.
• Assist users with portal access, email configuration, internet connectivity, and hardware delivery.

Requirements

• Degree in Systems, Computing, Informatics, or a related field (completed or in process).
• Proven experience in IT user support and technical troubleshooting.
• Proficiency in providing technical support for Windows, macOS, iOS, and iPadOS.
• Intermediate level of English to assist international students and faculty.
• Strong service orientation, adaptability to change, and ability to work toward results.

About the Company

Tecnológico de Monterrey is a leading educational institution focused on innovation, research, and excellence. We aim to transform our environment by empowering our community to imagine, undertake, and build solutions that positively impact people and society.