IT Specialist

About the Company

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility.

Responsibilities

• Tier 1 and tier 2 response to user requests for technical support
• Triage, assign, update, or resolve open tickets
• Troubleshoot and resolve basic hardware and software issues
• Document solutions and update knowledge bases for future reference
• Assist in setting up new user accounts, hardware, and software installations
• Escalate complex problems to senior IT staff as needed
• Assist with ensuring compliance and regulatory requirements are met (HIPAA, SOC2, HITRUST)
• Participate in on-call and after-hours support as necessary

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience/certifications)
• At least 2 years of IT Helpdesk support experience in a corporate environment
• Knowledge of Windows and Mac OS operating systems
• Familiarity with Microsoft Office 365, SSO, MDM, cloud storage, and web conferencing
• Strong communication and interpersonal skills
• Ability to lift and move up to 50 lbs

Preferred Qualifications

• Linux knowledge
• Cybersecurity experience