IT Site Admin

About the Company

D-ploy is an IT services provider headquartered in Switzerland with branches in Germany, Austria, the USA, the Czech Republic, and the UK. Since 2003, we have built comprehensive expertise in all areas of IT, specializing in infrastructure, service management, engineering, migration, and operations.

Responsibilities

• Act as the first point of contact for end users regarding IT issues, particularly hardware (clients, smartphones), error analysis, and troubleshooting
• Implement and support local IT business requirements in coordination with central IT structures to ensure uniform standards
• Maintain documentation of local IT infrastructure and support the operation and implementation of changes (network, firewalls, servers, media technology)
• Coordinate and communicate changes with critical local operational areas, acting as a test coordinator for business-critical changes
• Provide technical support for production-related IT applications and services (e.g., telephony, MES systems, MIS, LMS, LIMS, and laboratory systems)
• Coordinate and participate in group-wide IT strategy projects and lifecycle measures
• Set up and manage user accounts and access rights and document support cases in the ticketing system
• Perform hardware exchanges, upgrades, and participate in IT rollouts and migrations

Requirements

• Completed training in IT (e.g., IT specialist for system integration) or comparable qualification
• Good knowledge of Windows operating systems, MS Office, network technologies, and common IT hardware
• Experience in IT support, ideally in a production or onsite environment
• Customer-oriented, team player, and strong communication skills
• Independent, structured, and solution-oriented way of working
• Willingness for occasional business travel and flexible working hours
• Fluent German and good English skills (written and spoken)
• Current police clearance certificate (not older than 3 months) required

Benefits

• Paid special leave
• Edenred Card (valid in >16,000 restaurants, hotels, and gas stations in Germany)
• Fishing for Friends referral program
• Vouchers (Birthday, Wedding, Newborn, and work anniversaries)
• Professional development and career advancement opportunities
• Friendly and international work environment
• Company-sponsored events