IT Service Specialist

Responsibilities

• Serve as the single point of contact for all end-user technology support across stores, offices, and distribution centers
• Provide reactive Level 1 support for IT incidents to minimize threats and vulnerabilities
• Triage and fulfill technology-related requests within defined SLAs
• Coordinate responses to major IT incidents in collaboration with cross-functional teams
• Identify underlying issues to prevent recurring incidents and support the development of self-service capabilities
• Support primary shifts on a schedule of either Monday – Friday or Thursday – Monday

Requirements

• Proven experience in IT incident response and Level 1 technical support
• Ability to manage and fulfill requests within strict SLA guidelines
• Experience triaging technology requests in a fast-paced environment
• Commitment to learning and applying company values and leadership principles

Benefits

• Competitive compensation package with a performance-based philosophy
• Generous product discounts and exclusive private shopping events
• Baby Leave Program providing up to 16 weeks of paid time
• Aritzia Virtual Wellness resources for physical, mental, social, and financial wellbeing
• Aspirational, dog-friendly workspaces designed for creativity and productivity
• Additional perks including dry-cleaning, hotel, and restaurant discounts

About the Company

Aritzia is an "Everyday Luxury" fashion retailer with a global presence. We operate a high-performance culture with Support Offices in major North American hubs including Toronto, Vancouver, New York, Los Angeles, and Seattle. Our mission is to provide a frictionless experience for our clients while fostering an inclusive and diverse environment for our world-class talent.