IT Service Management Specialist

Responsibilities

• Provide First-Level Support and manage daily service requests via the ticketing system
• Escalate complex requests to Second-Level Support
• Manage and organize local server rooms and IT equipment storage
• Procure and set up IT hardware including laptops, desktops, and printers
• Support and maintain local conference room equipment
• Coordinate third-party providers for on-site support
• Act as "Remote Eyes & Hands" for global IT teams regarding cybersecurity tasks like patching and malware incidents
• Contribute to corporate architecture by defining standards
• Troubleshoot local servers and networks (WLAN/LAN/WAN)

Requirements

• Completed IT training or comparable experience
• Experience in 1st and 2nd level IT support
• Good knowledge of IT infrastructure, networks, and cybersecurity
• High service orientation and diplomatic approach
• Very good German and English language skills

About the Company

Oetiker is a leading manufacturer of high-end connection solutions for OEMs worldwide, with over 2,000 employees in 32 countries. We are a Swiss family-owned company focused on sustainable business success and high-quality standards.