IT Service Desk Specialist

About the Company

Admirals is a pioneering FinTech company renowned for revolutionizing personal finance through cutting-edge technology. Over the past 20 years, we have transformed from an online trading provider to a comprehensive financial ecosystem that prioritizes transparency and accessibility.

Responsibilities

• Handle and prioritize internal IT support requests through Jira, email, Teams, and other support channels
• Support local and remote employees with IT-related issues
• Assist with account and access management
• Support Microsoft 365, Atlassian tools, and other internal systems
• Troubleshoot basic hardware, software, printer, Wi-Fi, and VPN issues
• Set up workplaces for new employees and support onboarding/offboarding processes
• Prepare, issue, track, and return IT equipment
• Install and configure software
• Escalate complex technical requests to other IT team members
• Update internal IT guides and documentation

Requirements

• Experience in Helpdesk, Service Desk, IT Support, or Internal User Support
• Experience with Windows and macOS user support
• Experience with Active Directory
• Experience with Atlassian tools (Jira, Confluence)
• Basic knowledge of Microsoft 365
• Basic understanding of hardware, peripherals, and office equipment
• Basic understanding of Wi-Fi, VPN, and connectivity issues
• Fluency in English and Russian

Preferred Qualifications

• Knowledge of Entra ID / Azure AD
• Google Workspace administration experience
• Experience with MDM or endpoint management tools
• Experience with remote support tools like TeamViewer or AnyDesk
• Knowledge of IT asset management
• Awareness of IT security practices (MFA, password policies)
• Estonian language skills