IT Service Desk Executive

Responsibilities

• Serve as the first point of contact for on-site IT support, resolving hardware, software, and connectivity issues across macOS, Windows, and mobile platforms.
• Manage end-to-end AV and VC setup for on-site events, including all-hands meetings, board sessions, and client presentations.
• Operate and maintain conference room technology such as Google Meet Rooms, Microsoft Teams, and Zoom.
• Conduct pre-event technical rehearsals and provide live, real-time troubleshooting during high-profile events.
• Manage the full lifecycle of IT assets, including procurement, configuration, deployment, and secure disposal.
• Maintain an accurate hardware asset register and conduct regular physical audits.
• Manage on-site network infrastructure, including switches, Wi-Fi access points, and cabling.
• Provide white-glove IT support to executive and senior leadership stakeholders.

Requirements

• 2+ years of experience in an IT support, IT technician, or AV/VC technician role.
• Proficiency with macOS and Windows operating systems.
• Strong knowledge of Microsoft 365 and Google Workspace.
• Hands-on experience with video conferencing platforms (Google Meet, Zoom, or Microsoft Teams).
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VLANs.
• Experience using ITSM or asset management tools.
• Ability to diagnose and resolve technical issues under pressure during live events.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.

Benefits

• Discretionary annual bonus scheme.
• Flexible working hours between 8am and 6:30pm.
• 14 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers.
• Support for returning primary caregivers via course funding.

About the Company

Jellyfish is a global digital marketing agency that fuses tech enthusiasts, creative minds, and media and data experts to empower clients along their digital journey. We value diverse perspectives and inclusive collaboration to challenge the status quo and craft influential stories for global brands.