IT Service Desk - End User Support Engineer

About the Company

With over 40 years in the healthcare sector, Bioiatriki Group is the leading provider of Primary Care services in Greece. Committed to medical and digital technology, we promote health and science through excellence and innovation.

Responsibilities

• Receive and manage service or support requests from employees and information system users
• Provide telephone and remote support regarding IT and telecommunications equipment for end users
• Resolve issues related to Windows 10, Office 365, applications, iOS/Android, etc.

Requirements

• Degree in IT or Telecommunications
• 1-2 years of experience in a similar role preferred
• Ability to manage and support client applications on Windows operating systems
• Proficiency in installing, configuring, and managing computers and peripherals (printers, scanners, phones, tablets)
• Strong knowledge of MS Office, O365, Windows Desktop OS, Windows Server, and Microsoft Active Directory
• Knowledge of TCP/IP networks, routing, DHCP, DNS, VPNs, and Firewalls
• English language proficiency
• Ability to work flexible hours or shifts

Preferred Qualifications

• Experience with SAP
• Relevant professional certifications

Benefits

• Group Life and Medical Insurance
• Continuous training and unlimited access to the Group's e-learning platform
• Career advancement opportunities in a modern environment