IT Service Desk Analyst

Responsibilities

• Manage and resolve Service Desk tickets through timely resolution and effective escalation using JIRA.
• Maintain accurate logging of all incidents, service requests, and changes.
• Provide desktop and voice infrastructure support, including building, imaging, and maintaining laptops and desktops.
• Support standard Microsoft technologies, telephony, and various trading applications.
• Collaborate with IT team members to share best practices via the internal knowledge base.
• Manage PC setups and desk moves as required.
• Provide support as part of a shift pattern (7am - 6pm, Monday to Friday) with occasional weekend work and travel to North American data centers.

Requirements

• Bachelor's degree in Computer Science, Information Sciences, or a related field.
• At least 2 years of experience in Information Technology.
• Strong knowledge of Microsoft Windows 10 and Windows Server (AD, DNS, DHCP, and GPO).
• Familiarity with Microsoft Office 365 and Exchange.
• Ability to work shift patterns, including some weekends.
• Excellent written and verbal communication skills.
• Ability to remain calm under pressure and work effectively in a team environment.

Preferred Qualifications

• Previous experience within the banking, finance, or financial trading industry.
• Relevant IT certifications such as CompTIA (A+, Network+, Security+), MCITP, or CCNA.
• Experience with trading applications like Bloomberg, Citrix, or Reuters.
• Familiarity with ITIL frameworks.

About the Company

Marex is a global financial services platform providing essential liquidity, market access, and infrastructure services to clients in the energy, commodities, and financial markets. With over 35 offices worldwide and a team of 2,300 people, we provide comprehensive coverage across market making, clearing, hedging, and investment solutions.