IT Service Center Analyst

Responsibilities

• Provide Tier 1 IT support to employees by addressing technical issues, determining causes, and offering solutions.
• Configure, test, and troubleshoot hardware including desktops, laptops, and printers.
• Manage incoming support tickets by prioritizing and escalating as necessary.
• Offer support for Microsoft and third-party applications.
• Educate users to minimize repeat requests and maintain the desktop environment through software and hardware installations.
• Conduct occasional remote site visits for support and upgrades.

Requirements

• Strong working knowledge of Microsoft Windows and the Microsoft Office suite.
• Knowledge of network environments, including diagnosing connectivity problems.
• Proven customer service skills and the ability to troubleshoot issues both remotely and in-person.
• Ability to manage multiple tasks with different priorities in a fast-paced environment.
• Ability to lift up to 50 pounds.
• Ability to travel 10-20% of the time.
• Flexibility to work varying shifts to ensure proper coverage.

Benefits

• Blue Cross Blue Shield Health Plans with a $0 deductible for in-network services.
• Dental and vision insurance.
• 401(k) plan.
• Company-paid cell phone plan with unlimited texting, calling, and data (family add-on available).
• Paid holidays.
• Short- and long-term disability.
• Company-paid and supplemental life insurance.
• Flexible spending programs and medical/dependent care options.

About the Company

W.B. Mason is dedicated to offering tailored service along with a comprehensive selection of workplace essentials, including office supplies, furniture, and food service items. Our workplace culture is built on trust and strong relationships, focusing on promoting from within to create genuine growth opportunities for our team members.