IT & Security Operations Lead

About the Company

Crosby is the first AI-native law firm, helping ambitious companies sign commercial contracts faster. We build proprietary tools and human-in-the-loop workflows that change what's possible for corporate legal teams.

Responsibilities

• Own employee IT end-to-end including onboarding, offboarding, and access management
• Design and operate endpoint management strategy for laptops and security baselines
• Manage identity and access systems such as SSO and MFA
• Build and run a lightweight helpdesk system with clear SLAs
• Procure and manage hardware inventory and lifecycle
• Support in-person office IT needs including Wi-Fi, conference rooms, and AV
• Handle security operations including phishing response and vendor security reviews
• Establish clear documentation, runbooks, and self-service resources
• Partner with People Ops and Finance on compliance initiatives like SOC 2

Requirements

• 5+ years in IT, Systems, Workplace IT, or Security Operations
• Experience supporting fast-growing teams in startup environments
• Hands-on experience with identity systems (Google Workspace, M365, Okta, or Entra)
• Experience with endpoint management (Jamf, Intune, Kandji, or similar)
• Familiarity with EDR/AV, device encryption, and SaaS administration
• Basic scripting or automation experience (Bash, PowerShell, or Python)
• Prior involvement in SOC 2 or ISO 27001 compliance efforts
• Experience working with MSPs or outsourced IT vendors

Preferred Qualifications

• Ability to balance speed, usability, and risk in a pragmatic way
• Experience supporting in-person or hybrid offices