IT Proximity and Kiosk Support Technician

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI, where human expertise and technology enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.

Responsibilities

• Provide personalized technical assistance to clients based on specific needs
• Perform equipment checks and resolve technical issues quickly
• Offer exceptional customer service by guiding users on equipment usage
• Diagnose and resolve technical problems, collaborating with other teams when necessary
• Provide basic training to users on equipment and software usage
• Effectively manage and prioritize assistance requests
• Maintain detailed intervention reports and suggest service improvements

Requirements

• At least 3 years of experience in proximity support
• Excellent interpersonal and welcoming skills
• Rigorous approach to following existing procedures
• Collaborative and motivated team player
• Valid driver's license (Permis B) is mandatory for travel across Île-de-France and other regions

Benefits

• 50% coverage of mutual insurance
• 50% reimbursement of public transport costs
• Meal vouchers (€9.50, 60% employer-funded)
• Referral bonuses up to €1,000
• CSE cultural advantages
• Training institute for skill development