IT Operations Support

Responsibilities

• Serve as the first point of contact for employee IT support requests via ticketing system, email, phone, and in-person
• Triage and resolve Level 1 support tickets related to hardware, software, networking, and account access issues
• Assist with user account provisioning, password resets, and access management in Okta, Entra, and Google Workspace
• Support onboarding and offboarding processes, including laptop setup and equipment collection
• Assist senior engineers with integrating SaaS platforms into Okta and Entra
• Perform basic network troubleshooting for LAN/WAN/VPN connectivity issues
• Support site location deployments of Security and Facility Access Controls
• Maintain and update hardware inventory tracking
• Contribute to the development and maintenance of IT Operations run-books and knowledge base articles
• Follow security policies and procedures to support SOC 2 compliance

Requirements

• Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School
• 2 - 7 years of experience in an IT help desk or support role
• Basic understanding of IAM concepts, including user provisioning and SSO
• Familiarity with SaaS administration (Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or similar)
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk)
• Strong communication and customer service skills

Preferred Qualifications

• Technical certifications such as CompTIA A+, Network+, or Security+
• Experience with Okta or Entra administration
• Experience with MDM solutions (Kandji, Iru, Jamf, or similar)
• Experience administering Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or Office 365 for a large-size company

About the Company

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle.