IT Operations Support

Responsibilities

• Administer and maintain Omnissa Workspace One UEM, including device enrollment, provisioning, and lifecycle management
• Configure and enforce device compliance, security baselines, and access controls
• Manage Active Directory users, groups, and device assignments
• Provide Tier 1–3 support for iOS, Android, Windows, and macOS devices
• Monitor device health, inventory, and endpoint security alerts
• Deploy, update, and support enterprise applications and mobile productivity tools
• Maintain asset inventories, technical documentation, and user guides

Requirements

• Experience in large-scale mainframe computer operations or data communication network experience
• Proven ability to act as a project leader or major contributor on complex projects
• Proficiency with mobile device management (MDM) and endpoint security solutions
• Experience with Active Directory and user lifecycle management
• Ability to provide technical support across multiple operating systems (iOS, Android, Windows, macOS)

About the Company

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers by licensing businesses, enforcing consumer protection laws, and advocating for public policy that supports New York City’s communities.