IT Operations Specialist

Responsibilities

• Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling, and related SaaS systems
• Manage employee onboarding, offboarding, account provisioning, access reviews, email, groups, and device setup
• Configure, maintain, and troubleshoot employee laptops, focusing on macOS and occasional Windows support
• Support endpoint management, device compliance, MFA, password policies, and other security controls
• Triage and resolve access, hardware, software, Wi-Fi, email, and productivity-tool issues
• Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows
• Partner with Security and Engineering on access requests, GitHub administration, and SaaS approvals
• Identify opportunities to automate recurring IT workflows
• Coordinate with vendors, external partners, and internal stakeholders

Requirements

• 3+ years of IT support, helpdesk, or systems administration experience
• Working knowledge of macOS environments
• Familiarity with Okta, Google Workspace, GitHub, Slack, and MDM
• Strong troubleshooting, communication, and customer service skills
• Ability to prioritize tasks and work independently

Preferred Qualifications

• Relevant certifications such as CompTIA A+ or Network+