IT Operations Engineer

Responsibilities

• Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems
• Serve as a primary IT point of contact for personnel at the launch site
• Diagnose and resolve hardware, software, connectivity, and application issues across Windows and macOS
• Setup workstations, accounts, and devices for new employees
• Configure and maintain audio/video/camera systems for meetings and launch operations
• Assist with network troubleshooting including DNS, DHCP, and VLANs
• Install and troubleshoot low voltage cabling for network and AV systems
• Monitor hardware inventory and manage IT assets

Requirements

• Associate’s degree or higher in IT, Computer Science, or equivalent experience
• 4+ years of experience in IT support, desktop engineering, or technical operations
• Strong knowledge of Windows and macOS operating systems
• Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Experience supporting printers, peripherals, and AV systems
• Ability to lift up to 50 lbs and work in industrial or launch environments
• Excellent customer service and communication skills

Preferred Qualifications

• Experience in aerospace, manufacturing, or high-reliability environments
• Experience supporting CAD, engineering, or telemetry software tools
• Experience with mobile device management (MDM) and endpoint management
• Experience with Microsoft 365, Slack, or Confluence
• Experience working in regulated environments (ITAR, NIST 800-171)

Benefits

• Equity in the form of stock options
• Subsidized medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks’ Paid Time Off
• 10 days of paid holidays
• Paid Family/Parental Leave
• On-site gym or monthly wellness stipend
• Dog friendly offices