IT Operations Coordinator

Responsibilities

• Own and maintain the IT ticketing system to ensure tickets are prioritized, assigned, and resolved within defined SLAs
• Manage IT administrative processes, including workflow coordination, documentation, and action item tracking
• Oversee procurement and expense workflows, including equipment purchasing, expense reports, and invoice filing
• Monitor IT inventory levels and maintain organized asset management records
• Act as the primary coordination point between the IT department and other business units
• Identify and implement improvements to workflows, ticketing, and reporting processes to drive efficiency

Requirements

• Related Diploma, Certificate, or Degree
• Minimum of 1 year of relevant experience
• Proficiency in IT Ticketing Systems such as Jira, ServiceNow, or Zendesk
• Advanced MS Office skills, particularly Excel and Word
• Experience with procurement, expense management, and inventory tracking
• Fluency in both English and Arabic

Benefits

• Exciting growth opportunity within a fast-growing company shaping residential living in the Middle East
• Competitive compensation and benefits
• The chance to make a tangible impact in a vibrant, international community

About the Company

Flow is a technology platform and operations ecosystem reimagining how people live, work, and connect. Spanning condominiums, hotels, and office spaces, Flow builds human-centered communities designed to create genuine connection and value for residents.