IT Operations Coordinator

Responsibilities

• Own timely, accurate resolution of IT tickets across facilities
• Troubleshoot hardware, software, access, and connectivity issues
• Manage the full IT procurement lifecycle including sourcing vendor pricing and tracking shipments
• Prepare and deploy devices for new hires to ensure Day 1 readiness
• Manage device repairs, replacements, upgrades, and refresh cycles
• Maintain accurate inventory, documentation, and asset records
• Coordinate effectively with remote IT teams and facility leadership

Requirements

• 2-5 years of IT support, IT coordination, or IT operations experience
• Exposure to IT equipment procurement or vendor coordination
• Experience working in a ticketing system environment
• Strong organizational, documentation, and follow-through skills
• Ability to manage multiple requests, priorities, and stakeholders simultaneously
• Ability to communicate clearly with users, vendors, and internal teams

Preferred Qualifications

• Experience in multi-site environments
• Healthcare IT experience
• Familiarity with Microsoft 365 environments
• Experience supporting new-hire onboarding and device readiness
• Experience maintaining IT inventory or asset records
• Certifications such as CompTIA A+, Network+, or ITIL

Benefits

• Comprehensive benefits package
• 401K plus company match
• Paid company holidays
• Paid time off and sick leave
• Opportunities for growth and development

About the Company

Dedicated IT is a leading Managed Service Provider (MSP) with a niche focus on healthcare. They are recognized for their people-centric culture and substantial year-over-year growth in the Managed Services space.