IT Operational Support Supervisor

Responsibilities

• Lead a managed services team responsible for the day-to-day operation and support of a mission-critical hybrid cloud environment.
• Oversee daily team operations, providing guidance, mentorship, and technical support to ensure productivity and minimize downtime.
• Implement IT service management (ITSM) practices to ensure consistent, high-quality service delivery and performance alignment with business goals.
• Coordinate escalations and collaborate with internal teams and vendors to resolve complex technical issues efficiently.
• Manage the lifecycle of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning.
• Develop and maintain documentation, standard operating procedures, and performance metrics to support operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 8+ years of diversified IT experience.
• Proven experience with Microsoft Azure and Microsoft 365.
• Strong knowledge of IT service management (ITSM) practices and infrastructure support.

Preferred Qualifications

• Certifications such as ITIL v4 Foundation, CompTIA (A+, Network+, Security+), or Microsoft Modern Desktop Administrator Associate.
• Experience with ticketing systems like ServiceNow or ConnectWise.
• Knowledge of automation platforms, AIOps, and observability tools (e.g., Splunk, Dynatrace, SolarWinds).
• Experience leading incident management, disaster recovery planning, and business continuity operations.
• Familiarity with compliance frameworks such as SOX, HIPAA, or ISO 27001.

Benefits

• Access to health, vision, and dental insurance.
• Paid time off and paid parental leave.
• 401k matching program.
• Educational reimbursement.
• Eligibility for a discretionary company-sponsored annual bonus program.

About the Company

Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system and maintains a vast marketing system of branded locations across the United States.