IT Onsite Technician

About the Company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools
• Deliver first and second level technical support via calls, tickets, and user interaction
• Provide prompt responses to IT related questions from end-users
• Document all end-user interactions in ServiceNow
• Create and maintain knowledge articles
• Provide IT onboarding training to new starters
• Contribute to continuous improvement initiatives

Requirements

• Fluent Turkish and English
• 5+ years of experience in a similar IT support role
• Strong problem solving and analytical abilities
• Excellent communication skills and customer orientation
• Ability to prioritize and work self-sufficiently
• Experience in regulated IT environments (e.g. GxP) is a plus
• Must provide a criminal record check not older than 3 months

Benefits

• Flexible working conditions
• Vouchers (Birthday, wedding, and newborn)
• Referral program (Fishing for Friends)
• Refreshments in the office
• Professional advancement opportunities
• Friendly and international working environment
• Company-sponsored events