IT Onsite Support Engineer

About the Company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We focus on delivering innovative services and solutions to industry-leading clients by building trusted partnerships within the IT community.

Responsibilities

• Elimination and processing of faults in the industrial environment (1st/2nd level support)
• Act as the main point of contact for employees experiencing computer issues
• Monitor desktop infrastructure performance and suggest efficiency improvements
• Resolve software, hardware, and device issues reported by end users
• Install, configure, and maintain desktop hardware and software
• Support Client standard technologies including Exchange and Active Directory
• Troubleshoot PC connectivity, network elements, firewalls, and telephone systems
• Implement and support remote access solutions (VPN)
• Monitor network performance for availability, utilization, and latency
• Oversee asset maintenance and tracking
• Advise and train staff on computer operations and software applications

Requirements

• 1+ years of experience in a similar IT support position
• Proficiency with Windows 10 & 11 and Microsoft Office 365
• Experience with PC/Laptop hardware and peripherals
• Basic knowledge of Active Directory and Exchange
• Fluent German (C1) and English (written and spoken)
• Ability to provide a criminal record extract not older than 3 months

Preferred Qualifications

• ITIL certification
• Familiarity with ServiceNow ticketing system
• GMP/GxP knowledge